Frequently Asked Questions

Everything you need to know about your journey to healthy, resilient hair.

How does OLAPLEX technology work?

Our patented Bis-Aminopropyl Diglycol Dimaleate ingredient works on a molecular level to repair broken disulfide bonds in the hair caused by chemical, thermal, and mechanical damage.

When will my order ship?

Standard orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be at least half full to be eligible for a refund, excluding original shipping costs.

Are OLAPLEX products safe for color-treated hair?

Yes, all OLAPLEX products are color-safe, sulfate-free, paraben-free, and designed to extend the life of your professional color treatments.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Shipping fees and delivery timelines vary based on the destination and are calculated at checkout.

Are your products vegan and cruelty-free?

Absolutely. OLAPLEX is proud to be 100% vegan and cruelty-free. We do not test on animals at any stage of product development.