Returns & Exchanges
We want you to be completely satisfied with your hair care journey. If you are not happy with your OLAPLEX.com purchase, we offer a 30-day return window for a full refund of the purchase price.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
3
Pack Your Products
Securely pack the items in their original packaging, attach the return label, and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing